What we do/HALO Enterprise Solutions /HaloITSM – Enterprise IT Service Management

HaloITSM – Enterprise IT Service Management

HaloITSM is a modern IT Service Management solution designed to simplify enterprise IT operations.

At Cubet, we configure and customise HaloITSM to align with your organisation’s workflows, enabling faster resolution, automation of repetitive tasks, and deep visibility into IT performance.At Cubet, we configure and customise HaloITSM to align with your organisation’s workflows, enabling faster resolution, automation of repetitive tasks, and deep visibility into IT performance.

Powering Financial Insight

Executive-friendly Power BI dashboard delivers real-time billing insights for smarter decision-making.

Learn More

Automated Billing Clarity

Automated reporting with Power BI improves billing accuracy, efficiency, and financial transparency.

Learn More

Securing Healthcare Stability

Automation ensures healthcare compliance, enhances platform stability, and reduces operational risks.

Learn More

Turning IT Service Management into Enterprise Excellence

Partnered with us :

ITSM Consulting & Strategy
A tailored HaloITSM roadmap aligned with business goals, strengthening governance, and ensuring enterprise-wide service excellence.
Workflow Configuration
Incident, problem, and change management workflows optimised with automation, approvals, and reporting for seamless delivery.
Self-Service Portals
Intuitive, branded portals that let employees and customers log requests, track issues, and resolve problems quickly.
AI-Powered Automation
Intelligent automation and chatbots that cut down manual work, speed up response times, and free teams for strategic tasks.
Asset & Configuration Management
Structured management of IT assets and dependencies, delivering improved visibility, compliance, and control.

Partnered with us :

Outcomes Driven by Enterprise Integrations

Streamlining HRIS Workflows with API-Driven Workato Automation

Automated HRIS processes, reducing manual effort and boosting data accuracy with Workato.

Optimising Subscriber Billing through Automated Power BI Reporting

Automated billing reports improved accuracy, streamlined processes, and accelerated business decision-making.

Reduction in IT response times

Faster service request resolution

Decrease in repetitive workload

Built for Future-Ready IT Operations

With HaloITSM and Cubet’s implementation expertise, enterprises gain an ITSM platform that is scalable, efficient, and aligned with strategic business objectives.

Built for Future-Ready IT Operations

With HaloITSM and Cubet’s implementation expertise, enterprises gain an ITSM platform that is scalable, efficient, and aligned with strategic business objectives.

Let’s Connect

WHY CHOOSE US?

Expert HaloITSM configuration & integration
Fast, structured delivery cycles
Enterprise-grade process alignment
Strong governance & compliance expertise
Flexible enterprise engagement models
Proven enterprise ITSM expertise

Let’s Connect

Partnered with us :

Results & strategies from projects that drove success

Every challenge taught us something. Every solution made a difference. Explore case studies and white papers that capture the results we've achieved together with our clients.

Let’s Talk

The Experience we create with Technology is Everything!

AI Sales Agents for automating sales and FAQs for online store

Conversational AI sales assistant boosted conversions by 40% and cut support queries by 65% through multilingual, natural-language shopping on an online store.

Link

Hyper-Personalized Recommendation Engine for a Large-Scale E-Commerce Platform

AI-driven recommendation engine boosted AOV by 25% and CTR by 52% through real-time, hyper-personalized shopping experiences on a major e-commerce platform.

Link

Creating New Standards in Corporate Learning

AI-powered LMS slashed course creation time by 90%, boosted engagement, and enabled scalable, personalized learning for a global EdTech leader.

Link

Designing a Student-Centric EdTech Ecosystem for Africa's Next Generation using AI

Built an AI-powered EdTech platform that boosts student engagement with personalized, interest-based learning across underserved African communities.

Link

View All 80+
Case Studies

Link

View all Case Studies

FAQ

HaloITSM offers a modern, flexible architecture that can be fully customised to match your organisation’s workflows. Unlike rigid ITSM tools, it simplifies operations, enables automation, and scales with enterprise needs while maintaining a user-friendly experience.

Yes. At Cubet, we configure and customise HaloITSM to align with your incident, problem, change, and asset management processes. Our approach ensures automation, approvals, and reporting match your organisation’s unique requirements.

Through self-service portals, automated workflows, and AI-driven support, HaloITSM reduces response times and empowers users to resolve issues quickly. This leads to better engagement, higher satisfaction, and improved IT performance visibility.

Absolutely. HaloITSM is designed for enterprises managing diverse and large-scale IT environments. With asset management, configuration control, and automation capabilities, it ensures compliance, scalability, and seamless integration with existing systems.

We begin with ITSM consulting and strategy, followed by workflow configuration, portal design, and automation integration. Our end-to-end approach ensures smooth adoption, measurable improvements, and long-term value for your IT operations.

Get in touch

Drop us your requirements, and we’ll come back with a clear plan on how we can support you.

“Choosing Cubet was the turning point in our project.”

Tech lead, Jendamark

"Working with Cubet felt like adding an extension to our core team."

CTO, SNO

"They understood our goals better than we did."

CEO, Trust Cyprus

“Choosing Cubet was the turning point in our project.”

Tech lead, Jendamark

"Working with Cubet felt like adding an extension to our core team."

CTO, SNO

"They understood our goals better than we did."

CEO, Trust Cyprus

Hear from our clients about their experience!

Testimonials & Success Stories

A Decade of Dependability

Over 10 years with Cubet, we’ve seen consistent dedication, adaptability, and a can-do attitude. Their creativity and problem-solving approach have significantly boosted our agility and operational efficiency, making them an invaluable extension of our team.

John Stuart, CEO-Fuell

Testimonials & Success Stories

Skilled and Solution-Oriented

Cubet consistently delivers high-quality work and exceeds expectations. Building a remote vision control system for robotics is complex, but their team brought the right skills, patience, and drive—making the implementation process smooth and successful.

Tommy Jonsson, CTO, ByteMotion

Testimonials & Success Stories

Agile, Insightful, Cost-Conscious

Cubet is our trusted partner, providing fast agile development and ongoing support for our BMJ platforms. They understand our needs and improve them with best practices. As a non-profit, we value the cost efficiency without sacrificing quality

Ruth Staunton , Head-Corporate Marketing, BMJ

Testimonials & Success Stories

Consistent, Timely, Innovative

We’ve partnered with Cubet for years on a Medical EMR project. Their project management is consistently excellent, always meeting deadlines. Their developers actively look for innovative ways to improve our designs, adding real value to the collaboration.

Dr Hassan Shafeeq, CEO, BloomEMR

Testimonials & Success Stories

Well-Orchestrated Collaboration

Cubet played a key role in building our mobile apps in 2020. What stood out was their tight coordination every phase, from planning to delivery, felt smooth, collaborative, and well-managed across months of focused teamwork.

Lyric Jain, CEO, Logically

Testimonials & Success Stories

Trusted Growth Partner

My partnership with Cubet began six years ago and has steadily flourished. Collaborating with them on both personal product development and client projects has been a smooth experience, marked by professionalism, consistency, and shared success.

Anik Devaughan, CEO, Ozone

Testimonials & Success Stories

Reliable Technology Partnership

Cubet has been a reliable technology partner for Odin Education. Their proactive approach, technical expertise, and commitment to delivering quality solutions have played a key role in supporting our mission to transform education through technology