Project Overview
A leading UK-based telecom infrastructure enterprise partnered with Cubet to tackle long-standing inefficiencies in its field quality assurance (QA) processes. Their existing setup involved disconnected systems for geospatial mapping and milestone-based reporting, leading to duplicated work, inconsistent data, and significant operational delays. Cubet engineered a unified, enterprise-grade platform, accessible via mobile and web, that seamlessly integrated real-time mapping, dynamic form reporting, and cross-role collaboration. The result was a 70% reduction in redundant workflows, shorter QA cycles, and a future-ready system designed for long-term scalability.
Industry
Telecommunications Infrastructure
The Client
A prominent telecom infrastructure provider in the UK, overseeing extensive field QA operations across multiple regions with a distributed team of engineers, inspectors, and contractors.
Challenges Addressed
- Fragmented Systems: The client relied on a proprietary GIS tool for geospatial data and a separate SQL-based platform for milestone reporting. This required frequent manual CSV exports between systems, resulting in data loss and mismatches.
- Manual Data Duplication: Field engineers spent over 20 hours each week re-entering information across different platforms, increasing the risk of human error.
- Delayed Decision-Making: The lack of real-time visibility into construction progress introduced delays of up to 48 hours in project-critical decisions.
- Disjointed Collaboration: QA inspectors, general contractors, and internal reviewers lacked a centralised platform, leading to communication gaps and frequent rework.
- Limited Scalability: The legacy system was unable to support more than 1,000 concurrent users across 20+ UK regions, resulting in performance degradation.
- Poor Offline Capability: Field operations in rural areas with intermittent 3G connectivity demanded robust offline functionality, which the existing systems couldn’t support.
Collaboration in Action
Cubet adopted a milestone-based Agile development model, working in two-week sprints with frequent client demos and real-time feedback. This approach ensured alignment with both the client's business goals and technical requirements. The legacy tool silos were replaced with a centralised quality management platform, purpose-built for high user concurrency, real-time collaboration, and seamless integration with the client's existing tech stack.
Technologies Deployed
- Mobile & Web Apps: React Native for iOS and Android; Angular for web-based dashboards.
- Backend Architecture: .NET Core APIs secured with JWT, and enforced via policy-driven middleware.
- GIS Integration: QGIS with PostGIS for spatial analytics; Redis caching for fast rendering; GeoJSON compression to reduce storage overhead by 40%.
- Databases: Hybrid setup with MS SQL for structured QA data and MongoDB for flexible, high-volume geospatial metadata—optimised for 1M+ daily queries.
- Cloud & DevOps: Hosted on Microsoft Azure using Kubernetes clusters with auto-scaling; CI/CD pipelines managed through GitLab.
- Security & Access: Okta-based Single Sign-On (SSO), OAuth 2.0, and RBAC for secure user authentication and granular role control.
Innovative Features
- Dynamic Form Engine: Custom-built using JSON schema with conditional logic, form versioning, and audit trails. Admins could create or update forms without developer support, reducing deployment time by 80% and decreasing form entry errors by 30%.
- Interactive Mapping Tools: Integrated with QGIS for real-time geospatial workflows. Supported high-performance rendering of 10,000+ data points with sub-second latency. Enabled photo attachments and metadata tagging at field locations.
- Role-Specific Workspaces: Customised interfaces for QA inspectors, general contractors, admins, and internal reviewers. Role-based access ensured clean task segregation and visibility controls.
- Offline-First Design: Engineered a custom delta-sync algorithm to prioritise only changed data during reconnection, reducing data transfer volumes by 60% and sync times from 5 minutes to under 1 minute in low-bandwidth environments.
- Enterprise Integrations: Real-time sync with the client’s MS SQL operational database. Automatic data exports to Power BI dashboards. Robust authentication via Okta SSO and OAuth 2.0.
Value Delivered
- 70% Reduction in Redundant Workflows: Unified mapping and reporting tools eliminated 20+ hours of manual data entry per week for each field team.
- 30% Faster QA Cycles: Real-time data flow and immediate access to updated forms helped fast-track project milestones.
- 25% Improvement in Data Accuracy: JSON logic and geospatial validation reduced field data errors.
- 50% Faster Onboarding: Admins could launch new QA workflows and forms without waiting on dev cycles.
- £500,000+ Annual Cost Savings: Streamlined operations and faster delivery translated to significant financial gains.
- Regulatory Compliance: Centralised, auditable data aligned with strict UK telecom standards.
- Scalability: Platform now handles 1,000+ concurrent users and over 100,000 daily transactions across 20+ regions with 99.9% uptime.
User Feedback
“Cubet’s platform transformed our field operations, delivering unmatched efficiency and scalability while meeting our stringent compliance needs.”
— Client CTO
Conclusion
Cubet’s custom QA management solution delivered exactly what the client needed: a unified, intelligent system that replaced inefficiencies with speed, clarity, and control. By addressing offline usability, enterprise integration, and operational scalability in one solution, Cubet enabled the client to move faster, make better decisions, and future-proof their field operations.
Impact Made
The solution now supports 10x user growth and enables seamless expansion into new UK regions. Field teams operate with real-time visibility, reduced manual effort, and stronger data integrity, all while maintaining full compliance and uptime. It's more than a platform, it’s a transformation enabler.