Project Overview
A European government agency in charge of immigration services partnered with Cubet to modernize their outdated legacy portal. The objective was to build a secure, scalable platform designed for performance, transparency, and compliance. Today’s rebuilt system supports high-volume application processing, real-time case tracking for applicants, and efficient workflows for case officers—all within a secure and multilingual digital experience.
Industry
Public Sector / Government Digitization / Immigration Services
The Client
A national government department managing immigration applications and case processing across multiple countries. The agency sought to overhaul its aging portal to support modern demands and improve user experience for citizens and officers.
Challenges Addressed
The legacy system was slow, insecure, and fragmented, resulting in several issues:
- Poor performance with delays during high-traffic periods
- No visibility for applicants to track case status
- Cumbersome document submission and processing
- Manual workflows and inconsistent internal communication
- Lack of secure storage or compliance‑grade encryption
- No support for multilingual users or real‑time tracking
Transforming this platform meant addressing performance, transparency, UX, compliance, and scalability simultaneously.
Collaboration in Action
Cubet rebuilt the immigration portal from the ground up using modern web architecture. Applicants now use a responsive, multilingual Angular interface to submit applications, upload documents, and track case status. On the backend, case officers access a secure portal with role-based access, workflow automation, and encrypted document handling. The team enabled automated routing, visible timelines, and comprehensive audit logging—all while maintaining public sector compliance.
Technologies Deployed
- Frontend:
- Angular 14 with reactive forms and dynamic routing
- ngx‑translate for multilingual support
- Angular Material for accessible UI components
- Backend:
- Node.js with Express.js for RESTful APIs
- JWT for secure session and authentication handling
- PostgreSQL for relational application data
- Document Management:
- Multer + AWS S3 with AES-256 encryption for secure upload
- Automatic audit logs for all document access
- Security & Compliance:
- HTTPS enforced throughout
- GDPR-aligned data retention and erasure workflows
- Role-based access control (RBAC) with full audit trail
- Deployment:
- Docker containerization
- AWS deployment with auto-scaling
- CI/CD pipelines for testing and staging pipelines
Innovative Feature
The platform’s transparent case-tracking system represents its most innovative feature. Applicants gain clear visibility into every stage of their immigration process—from submission and document upload to officer review and final decision. This real‑time status view, combined with encrypted document storage and audit logs, creates a highly secure and transparent system aligned with public sector accountability.
Value Delivered
- 4× increase in application throughput during peak volumes
- 30% reduction in document processing and approval cycles
- 100% encrypted document storage at rest for compliance
- Higher public satisfaction through better status visibility and faster updates
- Case officers experienced smoother interdepartmental handoffs and reduced backlogs
- Platform fully compliant with EU data privacy regulations
User Feedback
Applicants reported much greater confidence in the system thanks to faster updates and visible progress tracking. Case officers appreciated clear workflows and digital handoffs that eliminated manual bottlenecks. IT and compliance teams acknowledged the secure architecture and audit-ready controls as game-changing for public sector standards.
Conclusion
Cubet’s modernization of the immigration portal transformed a slow, opaque legacy system into a fast, secure, and transparent digital experience. By integrating multilingual access, encrypted documentation, role-based workflows, and real‑time tracking, the agency rebuilt public trust and operational efficiency—in alignment with regulatory standards and citizen expectations.
Impact Made
This project set a new benchmark for public sector digital services. The redesigned portal not only accelerated application processing but also elevated trust, accountability, and user empowerment. With robust performance and secure transparency built in, the agency is now better equipped to serve citizens and scale operations for future growth.