Project Overview
Developing Customer and Agent Portals for a Leading Insurance Provider in the Middle East.
Industry
Insurance
The Client
A top-tier insurance provider in the Middle East offering professional liability insurance and financial services. The client aimed to modernize operations through digital customer and agent portals, improving policy management, claims processing, and user experience.
Challenges Addressed
- Manual and fragmented legacy systems
- No self-service capabilities for customers to manage policies or submit claims
- Outdated agent tools with limited automation
- Inefficient backend integrations causing delays in policy issuance
- Need for secure, role-based portal access for customers, agents, and admins
Collaboration in Action
Cubet deployed a Dedicated Team of 10 full-stack developers, QA engineers, and DevOps specialists. The team worked as an extension of the client’s IT division, delivering iterative improvements through Agile sprints and stakeholder feedback.
Technologies Deployed
Frontend: React.js (Customer Portal), Next.js (Agent Portal)
Backend: Laravel (PHP) for services, Python (FastAPI) for microservices
Database: PostgreSQL, Redis
APIs: REST and GraphQL
DevOps & Infrastructure: Docker, Kubernetes (AWS EKS), GitHub Actions (CI/CD)
Security: JWT auth, RBAC, TLS 1.3, audit logging
Integrations: Payment gateways, core insurance ERP systems
Innovative Feature
Two fully integrated, role-based portals built with an API-first architecture:
- Self-service customer portal for policy management, claims, and payments
- Agent portal with tools for underwriting, applications, and performance tracking
- Shared microservices for reporting and analytics
- Real-time dashboards powered by Python
Value Delivered
- 60% of policies now renewed or purchased online
- 40% reduction in policy processing time via agent automation
- 35% decrease in support ticket volume through self-service tools
- Continuous delivery of features via Dedicated Team without increasing internal headcount
User Feedback
Cubet helped us lead the digital shift in insurance. Their portals gave our customers and agents the control and speed we were missing.
Conclusion
Cubet enabled one of the Middle East’s largest insurers to go fully digital with secure, user-friendly portals that integrate legacy systems and empower both customers and agents—without disrupting existing operations.
Impact Made
The client improved operational efficiency, enhanced customer satisfaction, and strengthened agent productivity—positioning themselves as a digital-first insurer in a traditionally manual industry.