Developing Customer and Agent Portals for a Leading Insurance Provider in the Middle East

Project Overview

Developing Customer and Agent Portals for a Leading Insurance Provider in the Middle East.

Industry

Insurance 

The Client

A top-tier insurance provider in the Middle East offering professional liability insurance and financial services. The client aimed to modernize operations through digital customer and agent portals, improving policy management, claims processing, and user experience.

Challenges Addressed

• Manual and fragmented legacy systems
• No self-service capabilities for customers to manage policies or submit claims
• Outdated agent tools with limited automation
• Inefficient backend integrations causing delays in policy issuance
• Need for secure, role-based portal access for customers, agents, and admins

Collaboration in Action

Cubet deployed a Dedicated Team of 10 full-stack developers, QA engineers, and DevOps specialists. The team worked as an extension of the client’s IT division, delivering iterative improvements through Agile sprints and stakeholder feedback.

Technologies Deployed

Frontend: React.js (Customer Portal), Next.js (Agent Portal)
Backend: Laravel (PHP) for services, Python (FastAPI) for microservices
Database: PostgreSQL, Redis
APIs: REST and GraphQL
DevOps & Infrastructure: Docker, Kubernetes (AWS EKS), GitHub Actions (CI/CD)
Security: JWT auth, RBAC, TLS 1.3, audit logging
Integrations: Payment gateways, core insurance ERP systems

Innovative Feature

Two fully integrated, role-based portals built with an API-first architecture:

• Self-service customer portal for policy management, claims, and payments
• Agent portal with tools for underwriting, applications, and performance tracking
• Shared microservices for reporting and analytics
• Real-time dashboards powered by Python

Value Delivered

• 60% of policies now renewed or purchased online
• 40% reduction in policy processing time via agent automation
• 35% decrease in support ticket volume through self-service tools
• Continuous delivery of features via Dedicated Team without increasing internal headcount

User Feedback

Cubet helped us lead the digital shift in insurance. Their portals gave our customers and agents the control and speed we were missing.

Conclusion

Cubet enabled one of the Middle East’s largest insurers to go fully digital with secure, user-friendly portals that integrate legacy systems and empower both customers and agents—without disrupting existing operations.

Impact Made

The client improved operational efficiency, enhanced customer satisfaction, and strengthened agent productivity—positioning themselves as a digital-first insurer in a traditionally manual industry.