Revolutionizing Chatbot Communication: Introducing AI-Chatbot with ChatGPT

  • Kiran RKiran R
  • Artificial Intelligence
  • a year ago
Revolutionizing Chatbot Communication: Introducing AI-Chatbot with ChatGPT

We are excited to introduce our new AI-Chatbot solution, which leverages the capabilities of ChatGPT and Custom NLP to revolutionize the way we perceive chatbots. Our solution is designed to enhance business communication by providing a more natural and engaging way for customers to interact with businesses, seamlessly handling complex queries, and even boosting sales. Plus, we've streamlined the training process, enabling businesses to train the chatbot in minutes with extensive datasets. Let's get into the details.

In the fast-paced business world, customer support and communication automation are vital for success. However, relying on traditional methods like generic chatbots falls short, resulting in sluggish, impersonal interactions. This is where AI-powered Chatbots that can leverage ChatGpt and custom NLP capabilities can play a crucial role in redefining how Chatbots interact with customers and even extend the capacity of interaction, speed, training, and results achieved.


Challenges Faced by  Businesses when using Conventional Chatbots


  • Lack of Understanding of Natural Language

Chatbots can often misunderstand what users are asking, leading to frustrating and unproductive interactions. This is because chatbots are trained on large datasets of text, but they do not have the same understanding of natural language as humans do. 

  • Limited Ability to Handle Complex Requests

Chatbots are typically designed to handle simple requests, such as providing customer service information or booking appointments. They can struggle with more complex requests, such as troubleshooting technical problems or providing financial advice.

  • Can be Repetitive and Boring

Chatbots that are not well-designed can be repetitive and boring to interact with. This is because they often use canned responses that are not tailored to the individual user and because of the limitations of the knowledge base.

  • The Tedious Training Process  

The tedious training process is the biggest problem with current chatbots because it is time-consuming and expensive to create a chatbot that is able to interact with users in a natural and helpful way. The training process typically involves collecting a large dataset of text and code and then using this data to train the chatbot's algorithms. 


Introducing ChatGPT-enabled AI chatbots: Revolutionizing the way Businesses Interact Online 



Our AI-based chatbot uses NLP to understand and respond to user queries in a natural and intuitive way. The embedded dataset can be managed using the admin panel, and specialized bots can be built for different categories. We use a custom NLP framework that is open-source and flexible. This allows us to improve our system's proficiency in comprehending and handling natural language queries. The prompts are processed by the AI core, where keywords are identified and general words are replaced with specific keywords. The response is then paraphrased using ChatGPT, and the final response is displayed to the user.

In addition to the general chatbot, we also have a document-based training and search module, as well as an AI query module. The bot is automatically trained in these modules, making it ready for conversations.


Document-based Training and Search: 

Our AI chatbot solution can be trained on a document-based dataset. When a user interacts with the chatbot, their conversations are logged and can be approved by an admin to act as training data. This means that the model is continuously trained on new data. You can upload documents (PDF or Word) to the chatbot, and it will use these documents to answer your queries. Multiple documents can be uploaded, and the chatbot will draw the best answer from all of them. Report-based documents are also acceptable. This way, you can train a chatbot with a large data volume in minutes.

  • AI Query Building:  AI query building automates the creation of SQL queries by utilizing user prompts for interaction with a database. With advancements in artificial intelligence and natural language processing, AI systems can understand and interpret user inputs effectively. The system will offer the option to establish a database connection. Users can select the desired database as the default search medium from the admin panel. When prompted, the system will generate the desired query, connect to the database and returns the response by executing the query. This query generation API can be utilized by any Data Analytics system to retrieve data based on conversational sentences. If the requested data is unavailable, an appropriate message will be displayed. By doing so, the chatbot can be trained automatically to retrieve data from a large dataset available in enterprise applications.

PostgreSQL, MySQL, MSSQL, and Oracle support are available now.

  • Temperature settings: We have Implemented a temperature settings mechanism in our AI chatbot backend to control the level of paraphrasing and global search. The temperature parameter determines the randomness of the responses generated by the chatbot and makes the conversation most engaging and humane.
  • Custom branding: A strong brand identity is essential for any business. You can customize the chatbot's appearance to match your brand's personality, appearance, voice, and tone. This consistent branding reinforces trust and familiarity, enhancing the overall customer experience.
  • App Integrations: The AI chatbot offers effortless app integrations that ensure a seamless exchange of information with your current applications and systems. This streamlined integration enables a smooth and uninterrupted flow of data. By seamlessly connecting with CRM platforms, order management systems, and other relevant sources, the chatbot harnesses the power of customer data to provide personalized responses. 


Redefine the way your business interacts with customers:

To get started, get in touch with us….

The benefits of AI-powered chatbots are clear. It overcomes the limitations of traditional chatbots, revolutionizing the way businesses interact with their customers. By providing a large bandwidth of personalized, context-aware responses and seamlessly integrating data and knowledge, our AI chatbot can largely enhance customer satisfaction, improve the ease of setting up, handle complex conversations, save time, and increase overall efficiency.

In today's digital business world, exceptional customer communication and support are imperative. Traditional chatbots fall short, relying on manual intervention and lacking personalization. AI-powered chatbots are the superior solution, offering advanced features, improved performance, privacy measures, customizable branding, seamless integration, and the ability to handle complex scenarios. With AI chatbots, businesses can achieve automated, personalized, and efficient customer interactions, ushering in a new era of digital personalization. More updates to follow. 

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