Our esteemed client, a leading sports and fitness chain dedicated to offering top-notch health and fitness services. Their commitment to helping individuals achieve their health and fitness goals is evident through their array of programs and amenities.
Sports and Fitness
The client's offerings encompass:
- Personalized Mind-Body programs
- Access to expert personal trainers
- State-of-the-art fitness equipment
- Engaging group exercise programs
- Manual User Onboarding: The client grappled with the time-consuming process of manually onboarding new users, leading to customer frustration.
- Distributed Database Architecture Migration: Migrating data from the existing distributed database architecture to a centralized system presented significant technical hurdles.
- Face Detection and Biometric Authentication: The solution incorporated advanced facial recognition and biometric authentication to simplify the user onboarding process.
- Centralized Database Architecture: Transitioning to a centralized database architecture eliminated redundancy and improved user access.
- Data Migration and API Integration: Data migration was handled meticulously to ensure data quality, and APIs were developed for future migration.
- AI-Powered Onboarding and Personalization: An artificial intelligence system was integrated to recognize faces and provide personalized workout routines and fitness goals.
The solution involved automating the user onboarding process and executing data migration with precision.
- 80% Onboarding Process Automation: Cubet's solution automated 80% of the onboarding process, allowing the client to focus on core activities and enhance customer support.
- Enhanced Customer Support: Streamlined onboarding freed up resources, enabling improved customer support and timely issue resolution.
- Improved Customer Loyalty and Accessibility: Customers could access facilities across Australia conveniently, fostering greater loyalty.
- User Progress Tracking and Personalized Planning: Users could track their fitness progress and receive tailored workout routines and dietary plans, enhancing their fitness experience.