Client:
Our esteemed client, a leading sports and fitness chain dedicated to offering top-notch health and fitness services. Their commitment to helping individuals achieve their health and fitness goals is evident through their array of programs and amenities.
Industry:
Sports and Fitness
Offering:
The client's offerings encompass:
- Personalized Mind-Body programs
- Access to expert personal trainers
- State-of-the-art fitness equipment
- Engaging group exercise programs
Challenges:
- Manual User Onboarding: The client grappled with the time-consuming process of manually onboarding new users, leading to customer frustration.
- Distributed Database Architecture Migration: Migrating data from the existing distributed database architecture to a centralized system presented significant technical hurdles.
Key Features:
- Face Detection and Biometric Authentication: The solution incorporated advanced facial recognition and biometric authentication to simplify the user onboarding process.
- Centralized Database Architecture: Transitioning to a centralized database architecture eliminated redundancy and improved user access.
- Data Migration and API Integration: Data migration was handled meticulously to ensure data quality, and APIs were developed for future migration.
- AI-Powered Onboarding and Personalization: An artificial intelligence system was integrated to recognize faces and provide personalized workout routines and fitness goals.
Solution:
The solution involved automating the user onboarding process and executing data migration with precision.
Benefits:
- 80% Onboarding Process Automation: Cubet's solution automated 80% of the onboarding process, allowing the client to focus on core activities and enhance customer support.
- Enhanced Customer Support: Streamlined onboarding freed up resources, enabling improved customer support and timely issue resolution.
- Improved Customer Loyalty and Accessibility: Customers could access facilities across Australia conveniently, fostering greater loyalty.
- User Progress Tracking and Personalized Planning: Users could track their fitness progress and receive tailored workout routines and dietary plans, enhancing their fitness experience.
Technology:
- Python
- iOS
- Android
