CASE STUDY

Simplifying User Onboarding and Managing Data Migration for a Fitness App

  • Application Development
  • 9 months ago
Simplifying User Onboarding and Managing Data Migration for a Fitness App
Simplifying User Onboarding and Managing Data Migration for a Fitness App

Client:
Our esteemed client, a leading sports and fitness chain dedicated to offering top-notch health and fitness services. Their commitment to helping individuals achieve their health and fitness goals is evident through their array of programs and amenities.

Industry:
Sports and Fitness

Offering:
The client's offerings encompass:

  • Personalized Mind-Body programs
  • Access to expert personal trainers
  • State-of-the-art fitness equipment
  • Engaging group exercise programs

Challenges:

  • Manual User Onboarding: The client grappled with the time-consuming process of manually onboarding new users, leading to customer frustration.
  • Distributed Database Architecture Migration: Migrating data from the existing distributed database architecture to a centralized system presented significant technical hurdles.

Key Features:

  • Face Detection and Biometric Authentication: The solution incorporated advanced facial recognition and biometric authentication to simplify the user onboarding process.
  • Centralized Database Architecture: Transitioning to a centralized database architecture eliminated redundancy and improved user access.
  • Data Migration and API Integration: Data migration was handled meticulously to ensure data quality, and APIs were developed for future migration.
  • AI-Powered Onboarding and Personalization: An artificial intelligence system was integrated to recognize faces and provide personalized workout routines and fitness goals.

Solution:
The solution involved automating the user onboarding process and executing data migration with precision.

Benefits:

  • 80% Onboarding Process Automation: Cubet's solution automated 80% of the onboarding process, allowing the client to focus on core activities and enhance customer support.
  • Enhanced Customer Support: Streamlined onboarding freed up resources, enabling improved customer support and timely issue resolution.
  • Improved Customer Loyalty and Accessibility: Customers could access facilities across Australia conveniently, fostering greater loyalty.
  • User Progress Tracking and Personalized Planning: Users could track their fitness progress and receive tailored workout routines and dietary plans, enhancing their fitness experience.
     

Technology:

  • Python
  • iOS
  • Android
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